Privacy Policy and Terms of Service

Information We Collect

When you place an order or contact us, we may collect your name, email address, shipping address, order details, customization data, and payment-related metadata.

Payment card details are processed by Stripe. We do not store full payment card numbers on this site.

We also keep limited technical data needed to operate the cart, checkout, and store security.

How We Use Information

We use personal data to provide checkout, fulfill and ship orders, send transactional emails, respond to support requests, prevent fraud, and comply with tax and legal obligations.

If you explicitly opt in, we may also use your email address to send marketing updates.

Service Providers

We use third-party providers to operate the store, including payment processing, product fulfillment, cloud storage, and email delivery.

Based on the current technical setup, those providers may include Stripe for payments, Printful for fulfillment and shipping-rate services, Amazon Web Services for storage or infrastructure, and an email delivery provider for order messages.

International Transfers

We are based in the United States and some providers may process data in the United States or other countries.

Where required, we rely on provider contractual commitments and transfer mechanisms made available by those providers.

Retention

We keep order and transaction records for as long as reasonably necessary for fulfillment, accounting, tax, chargeback defense, customer service, and legal compliance.

Cart and session data are typically retained for a shorter period and may expire automatically.

Your Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, or objection to certain processing, and to request a copy of your data.

To make a privacy request, contact hello@mapestries.com. We may need to verify your identity before acting on a request.

Contact

For privacy questions or requests, contact hello@mapestries.com.

Trader Identity and Contact

The trader responsible for this storefront is MapsOnStuff. For customer service, legal notices, privacy requests, and consumer-rights questions, contact hello@mapestries.com.

A full postal business address should also be shown here for EU-facing sales. Set TRADER_ADDRESS in the server environment to publish it on this page.

Store Terms

By using this site and placing an order, you agree to use the storefront lawfully and to provide accurate checkout, payment, and shipping information.

Customized products are created from the configuration you submit. Review the preview, shipping address, and order details carefully before completing payment.

Orders and Payment

Orders are subject to acceptance and availability. We may cancel or refuse an order if there is a pricing error, suspected fraud, product availability issue, or another operational problem.

Payment processing is handled by Stripe. Taxes, shipping charges, duties, and import-related costs may be calculated separately depending on destination and applicable law.

Shipping and Fulfillment

Products are fulfilled through production partners after payment is accepted and the order is finalized.

Delivery estimates are estimates only. Customs delays, carrier disruptions, and destination-country import handling can affect delivery timing.

Product Variations

Colors, scale, placement, and materials may vary slightly from on-screen previews because of screen settings, printing processes, and manufacturing tolerances.

Liability

To the maximum extent permitted by law, the site and products are provided without guarantees beyond those required by applicable law, and liability is limited to the amount paid for the relevant order.

Contact

Questions about these terms can be sent to hello@mapestries.com.